Award-Winning Care and Service
The Center for Minimally Invasive Surgery (CMIS) recently received recognition from SPH Analytics with a National APEX Quality Award for outstanding patient care.
CMIS, located at 9200 Calumet Avenue in Munster, IN, is a multispecialty outpatient surgery center with a focus on orthopedics, spine, ENT, pediatrics, podiatry, and pain management procedures. Their mission is to deliver excellent surgical care in a convenient, comfortable, outpatient environment. The entire team at CMIS is dedicated to serving patients in a professional, compassionate manner, meeting their unique needs.
The APEX Award
The APEX Quality Award distinguishes CMIS as one of the highest performing healthcare entities in their peer grouping. Winners are determined solely on patient satisfaction and only 109 healthcare facilities nationwide were selected as winners of the award.
“We are very proud of this award,” said Rebecca Rainey, OR Nurse Lead. “The key performance indicators tied closely to clinical, operational, and interpersonal measures given by our patients when they fill out satisfaction surveys. This tells us that our patients are very happy with the quality of care that they receive here at the Center.”
CMIS Patient Success
CMIS has about 130 patients every month, according to Lisa Davis, the Administrator. “We staff around 20 employees and our goal is for every patient to get personal one-on-one treatment during their stay. The award is an indicator that our employees are consistently striving to provide the highest standard of patient care, including going above and beyond for our patients.”
Michelle Corner, The Director of Nursing and Infection Control Specialist, pointed out that CMIS has incurred zero post-op infections since opening four years ago. “That’s another strong indicator of how we approach patient care.”
Every day more procedures are being safely completed in Ambulatory Surgery Centers (ASC) and nationwide more surgery centers
are opening and thriving with positive outcomes, according to Rainey. “The procedures performed here are outpatient in nature,” she said. “People recover and heal much better and faster if they are allowed to do so in the comfort of their own home.”
“The goal is to reduce recovery time,” Corner said. “We help our patients manage pain through a variety of measures that allow them to go home within hours of having surgery and recover in the comfort of their own home. They can go home and rest. The feedback we receive from patients tells us they love the idea of being at home instead of in a hospital where they have many distractions.”
Happy Patients
Many patients receive surveys after healthcare procedures, and not all of them take the time to fill those surveys out. Those who do usually share experiences on one end of the satisfaction spectrum or the other. At CMIS, incoming patients have the comfort of knowing that the APEX Quality Award means they are getting the best care possible in a clean and safe environment. They also have the comfort of knowing that they’ll be heading home just a few short hours after their procedure with the latest pain control technology available.
Center for Minimally Invasive Surgery serves the Greater Chicago Metro and Northern Indiana area with the focus on orthopedics, spine health, podiatry, joint replacement, sports medicine, stem cell treatment, hand surgery, pediatrics, ENT and pain management procedures. CMI Surgery is dedicated to providing surgical care for patients and their families in a convenient and comfortable outpatient environment. To learn more, contact us today!
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“Anesthesia staff was outstanding!”
“Dr. Tupper was amazing! He spent time explaining exactly what he was doing, what I would experience and made sure I was comfortable.”
“Rebecca was amazing. I have always had trouble in the past with getting an IV started. I told Rebecca I was concerned about it. She got it on the 1st try – no digging in my arm and NO bruising the next day.”
“Incredibly professional, friendly and confidence of knowing their roles as healthcare employees. Excellent!”
“Entire staff was knowledgeable and courteous. They genuinely cared for my well being and made sure my wife and I were taken care of.”
“Incredibly professional, friendly and confidence of knowing their roles as healthcare employees. Excellent!”
“The staff was very polite, they were excellent. They explained exactly what was going on.”
“No severe pain – Just a little discomfort – I was asked several times during procedure if I was OK – they showed genuine concern for my well being.”
“Dr. Best…is the best!”
“The staff was great, especially Mary and Marcia. Marcia was extremely helpful post-op and made sure I was comfortable and well-cared for.”
“The staff was very polite, they were excellent. They explained exactly what was going on.”
“Everyone was concerned with my comfort.”
“Amazing nurses, very caring and friendly and put both me and my son at ease.”
“Marcia and staff were excellent and genuinely cared for my well being. Wish I could have taken them home.”
“The STAFF from the moment you walk in were the nicest people I’ve encountered at a medical facility.”
“Dr. Dedhia made everything clear and even scheduled an early follow-up appt so I could get back to work sooner.”
“Entire staff was knowledgeable and courteous. They genuinely cared for my well being and made sure my wife and I were taken care of.”
“Everyone was friendly and the place was very clean.”
“NO wait time, RN Rebecca answered all questions prior to my visit by phone and again answered all questions and concerns while prepping me.”
“I can’t say enough about Marcia and the entire team. The care I received was well beyond anything I could have expected.”
“Experience was amazing. The nurses my son needed at this time couldn’t have been chosen any more perfect. They were supportive and understanding, patient and just great human beings.THANK YOU KINDLY ”
“The nurses were very nice and caring!”
“The staff was great, especially Mary and Marcia. Marcia was extremely helpful post-op and made sure I was comfortable and well-cared for.”
“No severe pain – Just a little discomfort – I was asked several times during procedure if I was OK – they showed genuine concern for my well being.”
“The STAFF from the moment you walk in were the nicest people I’ve encountered at a medical facility.”
“Efficiency of the staff. Courteous, friendly and caring attitude. Excellent office staff. Pleasant surroundings.”
“Rebecca was amazing. I have always had trouble in the past with getting an IV started. I told Rebecca I was concerned about it. She got it on the 1st try – no digging in my arm and NO bruising the next day.”
“Dr. Dedhia made everything clear and even scheduled an early follow-up appt so I could get back to work sooner.”
“Dr. Best…is the best!”
“The nurses were very nice and caring!”
“All staff were wonderful.”
“Everyone was friendly and concerned about my comfort. They frequently asked how I was doing, or if I needed something.”
“All staff were wonderful.”
“Dr. Tupper was amazing! He spent time explaining exactly what he was doing, what I would experience and made sure I was comfortable.”
“Anesthesia staff was outstanding!”
“Efficiency of the staff. Courteous, friendly and caring attitude. Excellent office staff. Pleasant surroundings.”
“NO wait time, RN Rebecca answered all questions prior to my visit by phone and again answered all questions and concerns while prepping me.”
“I liked that it was so clean. Every staff member was pleasant and easy to talk with.”
“Experience was amazing. The nurses my son needed at this time couldn’t have been chosen any more perfect. They were supportive and understanding, patient and just great human beings.THANK YOU KINDLY ”
“Everyone was concerned with my comfort.”
“Amazing nurses, very caring and friendly and put both me and my son at ease.”
“I can’t say enough about Marcia and the entire team. The care I received was well beyond anything I could have expected.”
“Marcia and staff were excellent and genuinely cared for my well being. Wish I could have taken them home.”
“I liked that it was so clean. Every staff member was pleasant and easy to talk with.”
“Everyone was friendly and the place was very clean.”
“Everyone was friendly and concerned about my comfort. They frequently asked how I was doing, or if I needed something.”
